Terms & Conditions


Copyright © 2019 Koalahomeshopping.com. Subject to the express provisions of these terms and conditions: We together with the licencors, own and control all the copyright and other intellectual property rights in our website and the material on our website; and all the copyright and other intellectual property rights in our website and the material on our website are reserved.

Use of the website

You may:

View pages from our website in a web browser;

Download pages from our website for caching in a web browser;

Print pages from our website;

Stream audio and video files from our website; and

Use our website services by means of a web browser, subject to the other provisions of these terms and conditions.

You must not download any material from our website or save any such material to your computer for reasons other than to cache in a web browser

You may only use our website for your own personal and business purposes, and you must not use our website for any other purposes.

Except as expressly permitted by these terms and conditions, you must not edit or otherwise modify any material on our website.

Unless you own or control the relevant rights in the material, you must not:

Republish material from our website (including republication on another website);

Sell, rent or sub-license material from our website;

Show any material from our website in public;

Exploit material from our website for a commercial purpose; or

Redistribute material from our website.

We reserve the right to restrict access to areas of our website, or indeed our whole website, at our discretion; you must not circumvent or bypass, or attempt to circumvent or bypass, any access restriction measures on our website.

Acceptable use

You must not:

Use our website in any way or take any action that causes, or may cause, damage to the website or impairment of the performance, availability or accessibility of the website;

Use our website in any way that is unlawful, illegal, fraudulent or harmful, or in connection with any unlawful, illegal, fraudulent or harmful purpose or activity;

Use our website to copy, store, host, transmit, send, use, publish or distribute any material which consists of (or is linked to) any spyware, computer virus, trojan horse, worm, keystroke logger, rootkit or other malicious computer software;

Conduct any systematic or automated data collection activities (including without limitation scraping, data mining, data extraction and data harvesting) on or in relation to our website without our express written consent;

Access or otherwise interact with our website using any robot, spider or other automated means;

Use data collected from our website for any direct marketing activity (including without limitation email marketing, SMS marketing, telemarketing and direct mailing).

You must not use data collected from our website to contact individuals, companies or other persons or entities.

You must ensure that all the information you supply to us through our website, or in relation to our website, is true, accurate, current, complete and non-misleading.


Privacy Policy

Please see our privacy policy located in the footer of this website

Purchase of products

The advertising of products on our website constitutes an "invitation to treat" rather than a contractual offer. We may periodically change the products available on our website and we do not undertake to continue to supply any particular product or type of product. The sale and purchase of products through our website will be subject to terms and conditions of sale and we will ask you to agree to the terms of that document each time you make a purchase on our website.

Description of products, images and pricing

Each product on the Koala Home Shopping website has its own description and images. These descriptions and images to the best of our knowledge outline key product specifications, dimensions, features and shipping information. Koala Home Shopping endeavour to keep this information up to date however there may be occasions where changes to a product results in slightly dated information at the time of your order. Koala Home Shopping will not be held responsible if an error has been made but will act quickly to amend any mistakes which may have occurred. Koala Home Shopping have the right to cancel orders and refund customers' if a pricing error or any other error has occurred.


Please refer to the delivery section at the website footer for information relating to delivery terms and conditions


Please refer to the returns section at the website footer for information relating to return terms and conditions

Return costs

Please note that return costs are not reimbursed. Postage or other return costs will be the customer's responsibility and will be reimbursed by us only in the case of damaged, faulty, incorrectly supplied goods or orders returned within the 14 day cooling off period. It is the customer's responsibility to cover the return cost of unwanted goods

Events outside of our control

We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under these Terms that is caused by a Force Majeure 'Event Outside Our Control'. 

An Event Outside Our Control means any act or event beyond our reasonable control, including without limitation strikes, lock-outs or other industrial action by third parties, civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war, fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster, or failure of public or private telecommunications networks.

If an Event Outside Our Control takes place that affects the performance of our obligations under these terms we will contact you as soon as reasonably possible to notify you and our obligations under these terms will be suspended and the time for performance of our obligations will be extended for the duration of the Event Outside Our Control. 

Warranty information

All Home Icon and Koala Koffee products include a 12 month warranty upon purchase. To register your warranty please visit the "Register Warranty" page. The warranty must be registered within 30 days of the order date. Unless specified, all products are intended for domestic use only, industrial or commercial use will void the warranty. Koala Home Shopping can not be held responsible for injury or damage if a product has been used for anything other than its intended use.

The warranty does not cover general wear and tear, accidental damage or damage as a result of misuse of the item. Any attempt to repair or modify a product will void the warranty. Please read through the instruction manual to ensure that you use the product correctly. 

Please note that the 12 month warranty period starts upon purchase of the product. The warranty will not be renewed for a further 12 months upon receipt of a replacement item given under warranty.